A Piece of the Pie: The Story of Customer Service at Publix - Joseph W. Carvin

Carvin, Joseph W.: - Prior to writing A Piece of the Pie in 2005, Joseph W. Carvin was Publix's Vice President of Human Resources. A graduate of the Phillips Exeter Academy, the University of Pennsylvania, and the University of Miami School of Law, Joe worked in human resources and employment law before retiring to write books. He and his wife now live in Virginia, where Joe spends much of his time working on his website, WeMayBeWrong.org and jwcarvin.com.