Customer Service for Hospitality and Tourism. 3 ed, Paperback/***

A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted - and thrived - during the COVID-19 pandemic. Publisher: Goodfellow Publishers Limited Illustration(s): 40 Figures Number of pages: 324 Publication date: 2022 Dimensions: 189 x 246 x 23 Cover type: Paperback / softback