Customer Service for Hospitality and Tourism. 4 ed, Paperback/***

Fully revised and updated with brand new material and cases on issues surrounding sustainability and AI in the context of customer services, plus a brand new chapter on 'Customer service and sustainability’. Explains not only the theory behind the importance of customer service but how to put this theory into practice. Publisher: Goodfellow Publishers Limited Author(s): Louise (freelance journalist specializing in sport and travel writing) Hudson Illustration(s): 40 Figures Number of pages: 352 Publication date: 2025 Dimensions: 173 x 246 x 19 Cover type: Paperback / softback