Managing Hospitality Organizations. Achieving Excellence in the Guest Experience, 3 Revised edition, Paperback/Michael C. Sturman

Managing Hospitality Organizations : Achieving Excellence in the Guest Experience, Third Edition takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Publisher: SAGE Publications Inc Author(s): Michael C. Sturman Number of pages: 656 Publication date: 2024 Dimensions: 204 x 255 x 40 Cover type: Paperback / softback