Service Management Principles for Hospitality & Tourism in the Age of Digital Technology. 4, Paperback/David Solnet

Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more. Publisher: Goodfellow Publishers Ltd Author(s): David Solnet Publication date: 2024 Dimensions: 244 x 188 x 25 Cover type: Paperback