Start with the Customer. How to deliver world-class customer service, Paperback/Jo Causon

Start with the Customer will reframe your understanding of the modern customer, guide you through the forces shaping their behaviour, reveal the golden rules and cardinal sins of service and help you build a world class service culture, fit for whatever you're selling and wherever you're selling it. Publisher: Pearson Education Limited Author(s): Jo Causon Number of pages: 256 Publication date: 2025 Dimensions: 215 x 139 x 18 Cover type: Paperback / softback